Instrument Panel May Fail to Display Information
Recall Information
| Manufacturer | Daimler Vans USA, LLC |
|---|---|
| NHTSA ID | 23V204000 |
| Report Received Date | 3/24/2023 |
| Component | ELECTRICAL SYSTEM |
| Vehicles Affected | 6,857 |
| Completion Rate | 73.81% |
| Recall Category | Vehicle |
| Software Recall | Yes |
| OTA Update | No |
Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Issue
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Consequence Summary
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Corrective Action
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
