High-Voltage Battery May Shutdown Unexpectedly
Recall Information
| Manufacturer | Mercedes-Benz USA, LLC |
|---|---|
| NHTSA ID | 24V372000 |
| Report Received Date | 5/28/2024 |
| Component | ELECTRICAL SYSTEM |
| Vehicles Affected | 14,912 |
| Completion Rate | 96.3% |
| Recall Category | Vehicle |
| Rework Status | Original |
| Software Recall | Yes |
| OTA Update | No |
Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Issue
A sudden loss of drive power increases the risk of a crash.
Consequence Summary
A sudden loss of drive power increases the risk of a crash.
Corrective Action
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
