Software Error May Cause Loss of Drive Power
Recall Information
| Manufacturer | Mercedes-Benz USA, LLC |
|---|---|
| NHTSA ID | 23V405000 |
| Report Received Date | 6/5/2023 |
| Component | ELECTRICAL SYSTEM |
| Vehicles Affected | 8,281 |
| Completion Rate | 96.49% |
| Recall Category | Vehicle |
| Rework Status | Original |
| Software Recall | Yes |
| OTA Update | No |
Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.
Issue
A loss of drive power can increase the risk of a crash.
Consequence Summary
A loss of drive power can increase the risk of a crash.
Corrective Action
Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060009.
